In response to COVID-19, we have made several changes and additions to our standard operational procedures so that we can provide a safe environment for our staff and guests. These changes are designed to keep our staff and guests safe as well as contribute to combating the spread of COVID-19. We have prepared a detailed COVID-19 Protocols Manual for our operations which is updated regularly. These measures are summarized below.


  • In the dining rooms that are open we have created distance between tables and blocked off those that cannot provide adequate distance between parties
  • Where distance cannot be met at the point of ordering, plexiglass guards are installed
  • Clear occupancy limits are posted in each area of the restaurant to ensure proper distancing inside
  • Designated signage for pick-up areas (for guests and delivery services) has been installed in all restaurants to encourage physical distancing between guests
  • The Vera’s mobile app is available for all guests to order and pay before arriving, reducing numbers of guests waiting to order in-store


  • The Vera’s mobile app is available for all guests to order and pay before arrival for touchless service
  • Reduced tableware (i.e., take-out and single-use packaging will be used for both dine in and take-out)
  • Dine-in food delivery will be from a single point at each table, eliminating the need to reach over or come in contact with guests
  • Designated areas have been established for mobile and delivery orders to be picked up


  • Increased cleaning, sanitizing and disinfecting of all surfaces throughout our restaurants
  • Certain high contact points will be disinfected after each use. Other contact points will be disinfected at least every 30 minutes
  • The chemicals and cleaning procedures used by Vera’s are effective in combating the spread of germs and viruses, including Covid-19


  • Hand washing best practices will continue to be followed by all Vera’s staff
  • Hand sanitizer is available for guests and staff to use at all Vera’s locations
  • A health screening process has been created for all staff to review before each shift


  • Face masks and / or face shields are available to all staff members
  • Gloves are available for all staff to use when handling cash and cleaning


A COVID-19 Protocols Manual is available to all franchisees and their staff detailing all COVID-19 related precautions

Holiday Hours 2018

Hey Veravangelists, planning on making a stop at Vera’s part of your Holiday tradition? Here are our Holiday Hours by location

Vera’s Taco Shack Truck Wins Tacofest 2017!

Vera’s Taco Truck is over the moon about winning Best Taco at TACO FEST – Vancouver 2017 this weekend! Congratulations to Fred and the Vera’s Taco Truck team on their epic win!

Thanks for your vote, Veravangelists!

Thanks Veravangelists, for voting Vera’s Burger Shack one of Vancouvers Best Burgers in The Georgia Straight’s Golden Plates Best Burger category for the last 17 years running!

Vera‘s wins Westender’s Best of the City Dining 2016!

Thanks to all you amazing Veravangelists (the best burger fans on the planet!), Vera’s Burger Shack has again won Best Burger in the Westender’s Best of the City Dining 2016 readership poll… FOR THE 14th YEAR IN A ROW!!! That’s quite the run (so far) and we couldn’t have done it without you! Thank you from the bottom of our hearts for showing us so much burger love!